CONTENTS
01What we collect02How we use it03Who we share with04How long we keep it05Your rights06Cookies07Security08ContactQUESTIONS?
info@rebuiltacademy.sgWhat we collect
We collect personal data you provide when using our website or booking with us:
Name, email address and phone number
Health and injury information relevant to your training or rehabilitation
Booking details including session type, dates and coach preference
Payment records (we do not store card details; PayNow payments are processed externally)
Messages you send us by email, WhatsApp or through website forms
We may also collect basic usage data when you visit our website (browser type, pages viewed and approximate location at country level) via standard server logs.
How we use your information
We use your personal data only for the purposes for which it was collected:
Scheduling, confirming and managing your sessions
Communicating with you about bookings or enquiries
Tailoring your training or rehabilitation programme to your health history
Processing payments and issuing receipts
Responding to feedback or complaints
Improving our website and services based on anonymised usage patterns
We will not use your information for marketing without your explicit consent.
How long we keep your information
When data is no longer required, we delete or anonymise it securely.
Your rights
Under the PDPA, you have the right to:
ACCESS
Request a copy of the personal data we hold about you.
CORRECTION
Ask us to correct any inaccurate or incomplete data.
WITHDRAWAL OF CONSENT
Withdraw consent for us to use your data, subject to legal or contractual restrictions.
DATA PORTABILITY
Request your data in a structured, machine-readable format where applicable.
To exercise any of these rights, contact us at info@rebuiltacademy.sg. We will respond within 30 days.
Data security
We take reasonable steps to protect your personal data from unauthorised access, loss or disclosure. Our website uses HTTPS encryption for all data in transit. Access to your personal data is limited to staff who need it to perform their role.
No method of electronic transmission or storage is completely secure. If you have concerns, please contact us.
Contact
For questions about this privacy policy or how we handle your personal data:
If you are not satisfied with our response, you may contact the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.